IARM Information Security engaged in providing the integrated compliance solution to one of the leading customer engagement organizations specializing in outbound B2C enterprise use cases. The objective was to enhance the security posture by implementing ISO 27001:2013 and attaining SOC II Type II compliance. Customer is having head in the United States, supported by a development office in India.

The departure of the CISO during a critical phase of implementing ISO 27001 and SOC II Type II posed a significant challenge. Absence of a tailored policy framework, coupled with a company de-merger process, led to a scarcity of dedicated resources. The reliance on ad-hoc internet policies underscored the urgent need for a comprehensive and tailored security framework aligned with the company’s specific operations.

Recognizing the urgency and criticality of the situation, IARM Information Security Team conducted a thorough assessment to identify gaps and determine the necessary steps to align the company with ISO 27001:2013 and SOC II Type II requirements.

This included:

• Gap Analysis and Customization: Identified security gaps and customized policies to align with company operations.
• Interim Leadership and Project Management: In the absence of a CISO, the IARM provided interim leadership. Followed Project management methodologies-maintained momentum and addressed challenges effectively.
• Resource Optimization and Collaboration: IARM optimized resources and collaborated with internal teams to ensure alignment and cooperation in meeting compliance requirements.
• Training and Awareness: Initiated a comprehensive training program to foster a culture of security consciousness.
• Continuous Monitoring and Improvement: Post-implementation, IARM team established mechanisms for continuous monitoring, audits, and security enhancements.

Despite challenges, IARM&’s diligent efforts resulted in successfully integrating ISO 27001:2013 and SOC II Type II compliance within the client organization.

Key outcomes included:

• Successful Compliance: Achieved and maintained ISO 27001:2013 and SOC II Type II compliance
• Tailored Policies and Procedures: Implemented customized policies and procedures, departing from the previous reliance on generic internet policies.
• Sustained Vigilance: Established a framework for continuous compliance and enhancements.

In conclusion, despite challenges, the successful implementation of ISO 27001:2013 and SOC II Type II compliance by IARM Information Security, exemplifies the dedication, adaptability, and expertise needed to fortify an organization’s security posture